Help
Questions, answered.
If something isn't here, email support@foldnaway.com — a person replies inside 12 hours.
Quick answers
The short version.
Straight answers to what people ask most, before the detail below.
- What is a foldable keychain bag?
- A foldable keychain bag is a reusable shopping tote that folds into a small attached pouch you can clip to a keyring. FoldNAway's version is polyester fiber with reinforced seams: it folds to keychain size and opens into a full-size shoulder tote in seconds.
- How small does the FoldNAway pouch bag fold?
- The FoldNAway pouch folds along its seams into its own attached pouch, small enough to clip onto a keyring, bag strap or belt loop. Because the pouch is sewn to the bag, there is no separate cover to lose, and refolding takes a couple of seconds.
- What is the FoldNAway bag made of?
- The FoldNAway pouch bag is made of polyester fiber with reinforced, stitched seams and a durable weave. It is built to be folded and unfolded daily without stretching out or splitting, rather than used once like a disposable liner.
- How much can a foldable shopping bag hold?
- FoldNAway's pouch opens into a wide, full-capacity tote with dual handles sized for a comfortable grip by hand or over the shoulder — enough for a full grocery run. Published capacity figures are limited to what the product data supports, so no kilogram load rating is claimed.
- What colours does the FoldNAway bag come in?
- The FoldNAway Foldable Keychain Storage Pouch comes in six colourways: Black, Brown, Green, Khaki, Wine Red and Army Green. Every colourway uses the same reinforced polyester build, so the choice is purely cosmetic. Each order ships as one tote bag.
- Are foldable eco-bags worth it?
- A reusable bag only helps on the trips you actually carry one, which is why a keychain-sized fold matters more than capacity alone. A bag clipped to your keys is already with you at the checkout, so it replaces single-use bags in practice rather than in principle.
- How long does FoldNAway shipping take?
- FoldNAway dispatches orders within 1–3 business days, then tracked delivery typically takes 7–15 business days depending on the destination country. Shipping is free worldwide with no minimum order, and the tracking number is emailed as soon as the order ships.
- What is FoldNAway's return policy?
- FoldNAway replaces or refunds items that arrive damaged, missing or incorrect — send a photo within 30 days of delivery and the fix is free. This covers damage, missing items and mis-ships specifically; it is not a general change-of-mind return policy.
Questions
Before you order.
If something isn't answered here, email us — a person replies inside 12 hours.
How much can it actually hold?
It opens into a full-size tote with dual handles sized for hand or shoulder carry — comfortably a whole grocery run.
Will it re-fold as small as it arrived?
Yes. The pouch is sewn to the bag, so you stuff the bag in, pull the drawcord and clip it back on. No folding pattern to remember.
What is it made of?
Polyester fiber with reinforced seams and a durable weave — built to be folded and unfolded daily without stretching out or splitting.
How many bags come in an order?
One tote bag per order. Choose your colourway on the product page — all six are the same reinforced build underneath.
How long does shipping take?
Dispatch is 1–3 business days, then tracked delivery is typically 7–15 business days depending on your country. You get the tracking number by email.
What if it arrives damaged or wrong?
Send a photo within 30 days and we'll ship a free replacement or refund you. This covers damage, missing items and mis-ships — it isn't a general change-of-mind return.
Does the clip hold on a keyring?
Yes, the carabiner comes pre-attached and is rated for keys. It also fits a belt loop, backpack strap or stroller handle.
What colours are there?
Whatever is currently in stock shows on the product page — colourways come straight from our Shopify inventory, so what you see is what's available.